Customer Happiness Report

Based on Last 100 Customer Ratings (updated hourly)

I can finally relax

“The support service we receive from ITbuilder is second to none. It's like having a member of the family looking after the IT system they are so reliable. We would strongly recommend them.”

- Tony Matthews customer_logo

customer-happy
97% said FANTASTIC!
Customer_okay 3% said satisfactory
Customer_okay 0% said not so good

Where do these metrics come from?

From you, our customers. Everytime we resolve one of your tickets, you get an email asking you for feedback on your recent support experience. This report is a collection of the last 100 ratings we got from customers like you.

What do they mean?

Quite a bit, actually. We believe every single support ticket is a chance to wow a customer. And every time we get a “not good” or “ok” response, it kills us a bit. The report is a good indicator of how well we’ve been on our mission.

Why is it public?

We think throwing our support ratings open to the world works way better than just promising you great support and transparency with words. Plus, we are accountable for making you delirious with joy. And here’s to prove it.

The last 100 customer support ratings.

Happy Customers Say Cheese.

We are a customer support company. Which means making customers happy isn’t just a metric for us - it’s our business.