94% said FANTASTIC!
6% said satisfactory
0% said not so good
From you, our customers. Everytime we resolve one of your tickets, you get an email asking you for feedback on your recent support experience. This report is a collection of the last 100 ratings we got from customers like you.
Quite a bit, actually. We believe every single support ticket is a chance to wow a customer. And every time we get a “not good” or “ok” response, it kills us a bit. The report is a good indicator of how well we’ve been on our mission.
We think throwing our support ratings open to the world works way better than just promising you great support and transparency with words. Plus, we are accountable for making you delirious with joy. And here’s to prove it.
We are a customer support company. Which means making customers happy isn’t just a metric for us - it’s our business.